This means offering a series of services to those who want to join a winning idea through a fee and a series of services. And in addition to a logo, a way of working or an exclusive product, it is also possible to offer all the points of sale of the same brand a cheap, simple and effective communication system. There are many cases and solutions for which a virtual switchboard can provide service to a franchise network.
The first is that as it is a communication network established from the "headquarters", it helps to offer the same services and promote the same mobile number list business culture in all the franchises. But it is operationally where you see a better benefit. First of all, it is possible to relieve the franchisees of the task of taking the orders. Each franchise can have a virtual phone number, but several of them can be attended by agents anywhere in the world and manage the orders that can be distributed by each franchisee, focused only on serving the customer in person and delivery.
At the same time, if we combine it with a CRM , it is a great evaluation tool - it is possible to have statistics on conversations, orders, incidents, etc. - in real time of the performance offered by each of the points of sale, to see if one of the franchisees has problems and tackle them as soon as possible. At the same time, it is a basic communication tool that allows franchisees not only to receive and make calls, if someone has several franchises, they can establish several extensions of the same number for each of them and thus, virtually, establish a unified business. with different points of sale but that work in a coordinated way. This could allow, for example, that if one of them is saturated, calls can be automatically diverted to another to attend to the orders.